APS6 - Helpdesk Support - S26 Transfer
- Canberra, ACT
- $100,000 per year
- Permanent
- Full-time
Location: Canberra, ACT
Contract Type: S26 TransferAbout the Role We are seeking a proactive and customer-focused Helpdesk Support Officer to join a Federal Government team. This opportunity is to provide Tier 1 and Tier 2 support for TechnologyOne (TechOne) systems, ensuring the smooth operation of enterprise applications across finance, HR/payroll, and related modules.You’ll work closely with internal users, offering troubleshooting, guidance, and training to enhance their TechOne experience and ensure service continuity.Key Responsibilities
- Deliver first- and second-level support for TechOne application users
- Troubleshoot access, configuration, and workflow issues
- Escalate complex incidents to internal IT or external vendors
- Assist with user training and develop support documentation
- Manage the helpdesk queue and respond to tickets in a timely manner
- Collaborate with technical teams to support updates and system stability
- Maintain accurate records of incidents, solutions, and follow-up actions
- Previous experience supporting TechnologyOne applications
- Strong analytical and troubleshooting skills
- Familiarity with TechOne modules such as Financials, HR/Payroll, or Property & Rating
- Excellent communication and stakeholder engagement skills
- Experience using helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk)
- Ability to work autonomously and manage multiple priorities
- Previous experience within a Federal Government department or agency
- Working knowledge of ITIL principles
- Active Baseline Security Clearance(mandatory)
If you're an experienced Helpdesk Support professional looking to contribute to meaningful government work, we want to hear from you. Submit your resume today or contact us for more information.Chloe Dye
Chandler Macleod
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