Inbound Customer Service Retention

Randstad

Sydney, NSW
Permanent
Full-time

28 days ago
Apply easily

Insurance - Inbound Customer Service Retention

Located in Sydney CBD - close to public transport, shopping and cafes
Full time permanent opportunities with hybrid flexibility
Begin a career in a stable industry where you are making a difference to Australians!

Start date: ASAP

About the company:Our client is a not-for-profit health fund that provides a range of health insurance policies to its members. Being a proud, member owned organisation, they are built by members to bring significant value to members and deliver more benefits in the long run and viability to the mutual health fund industry.About the role:This is a permanent full-time customer service & sales call centre opportunity, reporting to the Retention Team Leader. You will be responsible for for maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.

Handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their business
Deliver exceptional service by demonstrating members needs are understood and handled
Work towards KPIs and service targets and ensure adherence to compliance

Your skills & experience:

Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
Excellent written and verbal communication skills
Problem-solving skills whilst working under pressure
Ability to work well within a team
Passion for serving customers

Benefits & rewards:

Guaranteed 9.5% shift loading on top of your salary package
Flexibility with hybrid work from home structure
Comprehensive training and development
Discounts across all products
Dynamic, vibrant & passionate team who celebrate the small and large wins together
Reward & recognition programs with long term career prospects

If this sounds like you, hit apply now or please email Lavender.Pham@randstad.com.au with your updated CV.NB. the role is open to Australian Citizens or Australian Permanent ResidentsAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Skillsmember care, customer service, customer support, retentions, inboundEducationSecondary School/High School

Randstad