APS4 Practice Officer (Medical/Government)

• Deliver front-of-house and administrative support across service delivery streams.
• Provide customer service to clients via reception and telephone.
• Act as the first escalation point for clients, health providers, and stakeholders.
• Manage client referrals to internal and external providers, ensuring accuracy in records and correspondence.
• Coordinate logistics and administration for group programs and workshops.
• Support onboarding and training of new staff and contracted providers.
• Undertake financial management tasks, including invoice processing, procurement drafting, and expenditure tracking.
• Manage office resources, IT, travel, and property requirements for the service centre.
• Assist in reporting, quality assurance, compliance, audits, and operational data collation.
• Maintain effective relationships with key stakeholders.
• Ensure compliance with workplace health and safety, diversity, and APS values and principles.

• Professional experience in business operations or service delivery within a health or government environment.
• Australian Citizenship (required under the Public Service Act 1999).

• Experience supporting mental health or clinical service environments.
• Strong organisational skills and ability to manage competing priorities.
• Financial administration and reporting experience.

• $50 per hour + superannuation.
• 12-month labour hire contract with potential extension.
• Flexible work arrangements may be available (to be agreed with manager).
• Opportunity to contribute to meaningful work supporting veterans and their families.

Effective People