Customer Success Manager

• Graduate Position
• WFH flexibility available
• Sydney CBD
• $75,000-$80,000 + Super

• Managing the customer journey post-sale, from onboarding to long-term engagement.
• Delivering training and best practice advice to a wide range of customers.
• Acting as the voice of the customer, sharing feedback with internal teams.
• Partnering with Sales, Product and Support teams to deliver a seamless experience.
• Identifying opportunities for account growth and expansion.
• Analysing usage data to improve customer satisfaction and reduce churn.
• Domestic and occasional international travel to meet with clients face-to-face.

• Outgoing, confident and personable - able to build strong connections quickly.
• A strong academic background - a minimum 2:1 degree (or equivalent) is required, with a first-class result preferred.
• Highly organised with strong multitasking ability.
• Analytical and tech-savvy, comfortable learning new systems.
• A clear and engaging communicator, both written and verbal.
• Proactive, customer-focused, and solution-oriented.
• Ideally degree-qualified in a relevant field.

• $75,000-$80,000 + super.
• The chance to join a high-growth, global tech company making a real impact.
• Work with world-class clients across multiple industries.
• Supportive and collaborative team culture.
• Career progression opportunities as the business continues to expand.

Charterhouse