Senior Workers Compensation Case Manager

• Full-time permanent role
• Hybrid model – 2 days in the office after initial induction/training
• Join a supportive and collaborative team environment, working with a leading insurer in this space.
• Work for a well-regarded insurer with excellent career pathways and training support.
• Be part of a culture that values people, inclusion, and customer-first outcomes.

• Manage a portfolio of workers’ compensation claims from end to end.
• Maintain proactive contact with customers and stakeholders, keeping them informed on key claim developments.
• Identify and manage return-to-work barriers, implementing strategies for positive outcomes.
• Provide guidance and support to team members when required.
• Ensure accurate data entry, compliance, and privacy standards are upheld.
• Contribute to business targets and participate in projects to improve processes and services.
• Deliver prompt resolution of issues or complaints while maintaining a strong customer-first approach.

• Minimum 18 months’ experience managing workers’ compensation claims.
• Strong knowledge of return-to-work strategies and compliance requirements.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities with attention to detail.
• Customer-first mindset with a proactive, empathetic, and collaborative approach.
• Experience in allied health, insurance, or rehabilitation highly regarded.

• Full-time permanent role – immediate start
• Hybrid model – 2 days in the office after initial induction/training
• Join a supportive and collaborative team environment.
• Work for a well-regarded insurer with excellent career pathways and training support.
• Be part of a culture that values people, inclusion, and customer-first outcomes.

• Manage a portfolio of workers’ compensation claims from end to end.
• Maintain proactive contact with customers and stakeholders, keeping them informed on key claim developments.
• Identify and manage return-to-work barriers, implementing strategies for positive outcomes.
• Provide guidance and support to team members when required.
• Ensure accurate data entry, compliance, and privacy standards are upheld.
• Contribute to business targets and participate in projects to improve processes and services.
• Deliver prompt resolution of issues or complaints while maintaining a strong customer-first approach.

• Minimum 18 months’ experience managing workers’ compensation claims.
• Strong knowledge of return-to-work strategies and compliance requirements.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities with attention to detail.
• Customer-first mindset with a proactive, empathetic, and collaborative approach.
• Experience in allied health, insurance, or rehabilitation highly regarded.

MAYDAY Recruitment