Service Desk Technician
Hall & Wilcox
- Newcastle, NSW
- Permanent
- Full-time
- Permanent full time role
- $1,000 on call allowance
- Flexible leave options and up to 26 weeks paid parental leave
- Free daily breakfast, office drinks and social events
- Genuine commitment to diversity and inclusion across the firm
- responding to user inquiries by following service desk procedures;
- provision of support across a range of hardware and software, at level 1 and level 2;
- ensuring all user requests are logged in the service desk system;
- communication to users as to the progress of their inquiries from receipt to closure of the call;
- advising users about service desk and operational support facilities and procedures;
- ensuring laptops for Newcastle new starters are properly imaged and tested;
- ensuring user accounts for Newcastle new starters are properly created and profiled on their laptops;
- identifying and advising the Service Delivery Manager of recurrent user inquiries; and
- involvement in IT projects.
- at least 2 years of experience as a Service Desk Technician or in a similar role within a professional services environment;
- tertiary qualification in Information Technology or a related discipline;
- strong organisational skills;
- strong attention to detail;
- excellent customer service skills;
- excellent verbal and written communication skills;
- self-motivated, decisive, with the ability to adapt to change and competing demands; and
- ability to work well independently as well as productively within a team.
- Law Firm of the Year at the 2022 and 2023 Lawyers Weekly Australian Law Awards
- Law Firm of the Year (101-500 Lawyers) and Diversity Initiative of the Year at the 2022 Australasian Law Awards
- Ranked fourth in the Lawyers Weekly Top 25 Attraction Firms for 2023 and 2024
- Employer of Choice Gender Equality citation from the Workplace Gender Equality Agency (WGEA) for 2021, 2022 and 2023
- Best Law and Related Services Firm ($100m-$200m revenue) and Best Professional Services Firm ($100m-$200m revenue) at the 2023 Client Choice Awards