APS4 Practice Officer (Medical/Government)
- Maroochydore, QLD
- $50.00 per hour
- Permanent
- Full-time
Location: Maroochydore, QLD
Type: Labour Hire (12-month contract, with possible extension)
Pay Rate: $50 per hour + super
Hours: 37.5 per weekAbout the Role We are seeking an APS4 Practice Officer to join a multidisciplinary team supporting the delivery of high-quality mental health and wellbeing services for veterans and their families.As a Practice Officer, you will provide frontline customer service, operational, and administrative support to ensure the smooth delivery of clinical and wellbeing services. You will play a key role in client-facing services, stakeholder engagement, office management, and service delivery support.Key Responsibilities
- Deliver front-of-house and administrative support across service delivery streams.
- Provide customer service to clients via reception and telephone.
- Act as the first escalation point for clients, health providers, and stakeholders.
- Manage client referrals to internal and external providers, ensuring accuracy in records and correspondence.
- Coordinate logistics and administration for group programs and workshops.
- Support onboarding and training of new staff and contracted providers.
- Undertake financial management tasks, including invoice processing, procurement drafting, and expenditure tracking.
- Manage office resources, IT, travel, and property requirements for the service centre.
- Assist in reporting, quality assurance, compliance, audits, and operational data collation.
- Maintain effective relationships with key stakeholders.
- Ensure compliance with workplace health and safety, diversity, and APS values and principles.
- Professional experience in business operations or service delivery within a health or government environment.
- Australian Citizenship (required under the Public Service Act 1999).
- Experience supporting mental health or clinical service environments.
- Strong organisational skills and ability to manage competing priorities.
- Financial administration and reporting experience.
- $50 per hour + superannuation.
- 12-month labour hire contract with potential extension.
- Flexible work arrangements may be available (to be agreed with manager).
- Opportunity to contribute to meaningful work supporting veterans and their families.