Service Supervisor - Power, QLD

Brisbane, QLD
Permanent
Full-time

6 days ago

Job Category: Field ServiceJob Description:Position Summary/Objectives of Incumbent:Manage customers' (Internal & External) and staff requirements related to the day-to-day delivery of maintenanceservices in the assigned region and supervise the power Customer Engineers to meet the deliverables.Major activities to be performed:Administration / Planning & Reporting

Provide quotes for small works, T&M, installations and start-ups
Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
Support field personnel in the execution of their administrative task
Prepare and provide reports as requested by management
Ensure timesheets are entered in the system correctly.
Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

Coordinate and schedule the general duties of power staff and subcontractors
Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
Respond to customer requests for minor quotation or service advice within a timely manner.
Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
Assist Customer Engineers with complex technical problems
Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

Take all necessary steps to ensure OH&S requirements are adhered to.
Ensure adequate PPE is provided
Report all incident / injury on time

Employees reporting to Incumbent: NilMain contacts within Company:

Warehouse/inventory management staff
Service Technical Support
Safety Manager
Sales Staff
Service Adm Support Staff

Main contacts outside the Company:

Customers
Subcontractors
Vendors

Requirements:Education/Qualification:

Electrical or Electronics Trade qualification
Supervisory/management qualification

Specialist Knowledge:

Interpersonal and relationship management skills
Communication skills and commercial acumen

Practical Experience:

Proficiency in Microsoft Office applications
Proven track record within the power industry managing a field service team

Personal Characteristics:

Customer-centric
Team player
Well organised
Solution oriented

About the Team:Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Vertiv

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