Claims Officer

Brisbane, QLD
$43.00 per hour
Permanent
Full-time

3 hours ago

Join a Dynamic and Supportive Team as a Claims OfficerAre you an experienced Claims Officer looking to be part of a fast-paced, high-performing and fun team environment? We are currently seeking an experienced Claims Officer to manage end to end process within residential home building claims.About the Role:As a Claims Officer, you'll manage your own portfolio of claims and be the primary point of contact for policyholders via phone and email. You'll liaise with multiple stakeholders to ensure complete ownership of customer outcomes, working collaboratively with your team to deliver high-quality service and policy results.Key Responsibilities:

Manage residential building insurance claims from lodgement to resolution
Make decisions on claims within your authority
Provide policy advice and arrange cover as needed
Prepare and deliver clear, written communications to policyholders
Track claim progress, including follow-ups and task management
Respond to incoming correspondence and maintain accurate records

About You:To thrive in this role, you'll bring:

Proven experience in end-to-end claims management within property insurance
A collaborative, can-do attitude with a sense of humour
Strong analytical skills and the ability to work within legislative and policy frameworks
Confidence in quickly learning new systems and processes
Excellent communication skills - both written and verbal
A professional and efficient approach to handling inquiries
Must be an Australian Citizen

Why Join Us?

Competitive Hourly rate of $43 p/h + super
12 months + extensions
Supportive, engaging team culture with strong leadership
Opportunity to extend your contract and grow your experience
Be part of a team delivering meaningful outcomes

For any questions, feel free to contact Mel Ireland on 07 3239 2500 or apply immediately.#SCR-melanie-irelandApplicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via . Do not submit any sensitive personal information in your resume.

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