ITSM Consultant - Melbourne
- Melbourne, VIC
- Contract
- Full-time
Location: Melbourne
Type: Contract (3 months + extension)Required Skills and Experience:
- Excellent verbal and written communication skills
- An active / empathic listener
- Excellent organisational skills with the ability to multi-task
- Ability to manage own time effectively and to be prompt and punctual
- Experience of working effectively within a team and collaborating with others to achieve a goal
- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
- Drive, self-motivation and ability to work under own initiative
- Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services
- Sound knowledge and experience of supporting range of IT applications, platforms and technologies
- Ability to clearly and accurately communicate processes and procedures verbally and in writing
- Ability to produce management information reports from ITSM systems
- Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
- Experience of developing professional and effective working relationships with customers and key stakeholders
- Experience of delivering a high level of customer service
- The necessary skills and attributes to integrate successfully into a busy team
- Delivery of IT support services within higher education institutions
- ITIL Foundation or higher
- Experience of coaching and/or mentoring staff
- Experience of managing the work of others
- Knowledge and experience of best practice in customer service and/or IT service management