Principal Service Designer (Customer Journey | Prototyping)

Ashdown People

  • Parramatta, NSW
  • Permanent
  • Full-time
  • 9 days ago
My client, a major NSW Government organisation urgently requires a Principal/lead Service Designer with proven Customer Journey Mapping experience for this 11-month contract role based in Parramatta, Sydney & WFH (Hybrid)Working in a highly skilled team of IT and Business professionals, this role will focus on acting as the Lead Service designer in a project to modernise an existing internal legacy system to make it more user friendly & customer-centric for this NSW Government organisation. This is a highly exciting role to work with some of the best in the business in an innovative and collaborative environment. This initial contract will be for 11-months (until EOFY) with further extensions highly likely and can be performed working remotely from home 3x days per week, with 2x days per week required in the client’s Parramatta based offices.Essential Skills required
  • 10 + years’ Service Design experience in total
  • 6+ years’ experience if Customer Centric design / Human Centred design
  • 4+ years experience of working on transformation projects in large complex environments.
  • Proven experience of Wireframes, Creating Prototypes, Customer Journey Mapping, UX/UI design, designing service blueprints etc.
  • Excellent communications and stakeholder engagement skills
Desirable Skills
  • Previous Government, Banking or Telco experience
  • Certified in Service Design (E.g A4Q)
If you feel this would be an opportunity that ticks boxes for you, please respond with an up-to-date CV and we will be in contact with you, if deemed suitable.You must be NSW Based and have full Australian Working Rights to be consideredMy client is looking to interview in the next few days, so please apply ASAP to not miss out!!!Apply NowApply NowShare this jobInterested in this job?Save JobPrint this jobCreate As AlertSimilar JobsConsultant Name: Consultant Email: Social AccountsSCHEMA MARKUP ( This text will only show on the editor. )Quick LinksAbout UsAshdown People is a specialised Recruitment Company with a Global presence, specializing in various professional fields, including Accounting & Finance, Administration & Office Support, Call Centre & Customer Service, CEO & General Management, HR, Marketing & Communications, Property & Construction, and Technology & Data Analytics.

Ashdown People