We're hiring a Customer Service Officer to be the first point of contact for customers who have missed a payment. This isn't about escalating problems - it's about providing empathetic support and finding real solutions.What you'll do:Handle inbound and outbound calls with a non-judgmental approach.Engage in sensitive conversations to understand customers' full situations.Offer guidance to help people get back on track with their mortgage or credit card payments.What we're looking for:We value your personality and skills over specific experience. If you have exceptional communication skills, a high-energy attitude, and a strong sense of empathy, we encourage you to apply.What we offer:Competitive Pay: Earn $38.99 + super per hour.Contract with Potential: This is a 9-month contract with the possibility of becoming a permanent position.Supportive Environment: Join a passionate team in our modern Parramatta Square office.Full Training: We'll give you all the tools you need to succeed.The ideal start date for this role is in October. If you're a compassionate communicator ready for a new challenge, apply today!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsCollections - Customer ServiceEducationCollege/Pre-University
