QT Newcastle - Guest Service Agent

Newcastle, NSW
Permanent
Full-time

1 month ago

QT is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About QT Newcastle: Heritage on the harbour, Escape yesterday’s gravity and work amongst hospitality stars across our 104 guest rooms, Jana Restaurant & Bar and Rooftop at QT. With a breezy commute and CBD sea views, QT is calling for absolute Daymakers!About the Role :To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.Key Responsibilities

Anticipate and attend to the guest’s needs and desires immediately.
Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
Process daily guest transactions and accounts accurately and efficiently.
Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
Promptly action all guest messages and facsimiles.
Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
Have a full working knowledge of all current room rates and packages available at the Hotel.
Book, update, amend and file all reservations accurately and in a timely manner.
Participate in all rostered theoretical and on-the-job training sessions.
Comply with all of the hotel’s operational policies & procedures.
Maintain a clean & safe working environment.
Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S).
Adhere to all established cashiering policies and procedures.
Ensure the protection and maintenance of all operating equipment
Complete all assigned opening and closing duties.
Give assistance to the telephonists and back office personnel when required.
Attend all scheduled meetings.

Skills & Experience
· No experience required, however full drivers license is required for this position.Benefits & Perks
· Incredible team member discounts from your first day on-the-job.
· 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
· $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
· Awesome winter and summer savings and discounts at Thredbo.
· Rapid career growth opportunities through our EVT network.
· Local community involvement, volunteering and charitable giving.
· Australia and NZ’s largest and most diverse experiences companyJoin QT and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

EVT

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