Account Manager Middle Office

• Trade Matching Support, including dispute resolution
• OTC Cash Management (Diarize, Cash Settlement, Cash Pooling Service (CPS) and related reconciliation break clearance)
• OTC Trade Notification to external Custodians
• Complete key client reconciliations
• Manage New account setups for middle office clients trading and master custody derivative trading
• Support and implement client change, new services and operational efficiency initiatives as required.
• Generate ideas for process improvement to systems and processes.

• Manage clients and related external third parties queries ( Custodians, Counterparties) queries for Transaction Management processes in timely and professional manner via Hobart email, phone or service review meetings or Operations to Operations calls.
• Building strong collaborative relationships with internal partners, clients, brokers and other external third parties.
• All client related issues are maintained in client action logs and taking ownership for completing by due dates.
• Escalate client issues appropriately for resolution
• Client incident reports are delivered by BD10
• Deliver client reporting (for example STP and KPI reporting) as required

• Responsible for providing accurate cash forecast to all CPS clients.
• Responsible for releasing cash forecast reports to CPS clients as per agreed time line. There are several releases per cash pool per day depending on client.
• Act as an escalation with CPS clients for all queries they may have in relation to their cash forecasting.
• Act as a point of contact with internal departments if they have issues with cash forecasting and work closely to resolve the issues.
• To provide reconciliation between the cash forecast closing balance to the actual balance the following day.
• To process distribution for selected CPS client’s cash pool to its member.
• To manage the cash operation group mail box ensuring all incoming emails are read/action within reasonable turnaround time.

• Participate or lead daily check in calls on escalations and current issues
• Review operating incidents with managers and track to closure.
• Review aged and high value reconciliation breaks to ensure adequate actions and commentary
• Participate or periodic service review meetings, covering KPIs, issue logs, change pipeline, resourcing, attrition, MIS.
• Periodic reviews of SLAs, procedures and BCP plans

• Adhering to the risk and control framework, including the maintenance and update of internal procedures.
• BIRDIES (operating incident register) are managed within required timeframes
• Audits and Control Self Assessments (CSA) are completed successfully (ISAE3042 and internal)
• Manage incident process effectively and within reasonable timeframes.
• Back-up and contingency plans maintained and understood in the event of system outages.

• Teamwork - Listen and responds constructively to other team members’ ideas. Builds strong partnerships across the firm and externally to help achieve results for the firm and client alike.
• Creativity and Innovation – takes a different perspective to a problem and goes beyond the existing frameworks suggesting new ideas which are suitable for their clients;
• Client Focus – Demonstrates an understanding of excellent client service and understands the issues facing their client;
• Accountability - committed to achieving the organisation's objectives. Demonstrates perseverance and is accountable for own actions.
• Attention to detail - ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
• Communication - Oral: expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
• Team orientation - works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners
• Planning & execution - establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards

• Degree education – preferable commerce and finance.

• Knowledge of the OTC, ETD, fixed income, equities, foreign exchange and cash markets and associated asset classes
• Knowledge of Markit, IceLink, Omgeo CTM matching platforms.
• Knowledge of generic broker dealer, investment manager and custodian payments processing and systems.
• Knowledge of derivative products within Asia Pacific and Global markets experience Ideal.
• Knowledge of Swift, the various Swift messages and their purpose.

• Hi-Portfolio (Preferable)
• Alert
• Calypso
• CLS
• GTSS
• Swift
• MS Word and Excel (intermediary/expert)
• Tradeflow

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP Paribas