Digital Operations Assistant
- Sydney, NSW
- Permanent
- Full-time
- Ensure accuracy and consistency of digital recipes and product listings by uploading content to CCM (website content manager) in line with deadlines and brand guidelines.
- Maintain a high-quality customer experience by auditing live menu content weekly, identifying and resolving errors in imagery, copy and product details.
- Support smooth menu activations by troubleshooting website and CMS-related issues in collaboration with tech and support teams.
- Improve operational efficiency by creating and maintaining up-to-date SOPs for digital content workflows and recipe management.
- Contribute to cross-functional projects by liaising with Culinary, Product, Editorial and Studio teams to implement content updates and product changes.
- Ensure visual accuracy by checking recipe imagery against style guidelines and recipe content.
- Assist in delivering a consistent digital menu experience by coordinating content and menu updates across to HelloConnect and other internal systems.
- Completed or are in your final year of degree a in: Business, Digital Media, Communications, Food Studies, or a related field
- Excellent verbal and written communication - whether you're writing an email, status update, or customer copy
- A genuine interest in digital operations, product content, e-commerce or digital tools
- Exposure working in a structured, fast-paced team environment either through an internship, a part-time role, or university projects
- Experience working with or following style guides (preferred, but not essential)
- Highly organised with supreme attention to detail when reviewing content, formatting, or copy - you'll triple check and cross reference every detail to ensure complete accuracy
- A self-starter and truly proactive problem solver, who works relentlessly to execute all steps needed until the problem is resolved
- Confident using tools such as G Suite, Excel/Google Sheets, CMS platforms, or ticketing tools (bonus points for JIRA and Slack)
- Passionate about food and cooking
- The chance to have a significant impact in a leading global food technology company
- Flexible working arrangements
- Egoless environment, constant learning with room for personal growth
- Free access to Headspace
- HelloFresh Academies - internal learning & development
- A diverse and vibrant international environment, with offices in 18 countries
- Company discount - 70% off HelloFresh & 40% off Youfoodz