About the roleThe Assistant Manager, Altitude is a full-time position Shangri-La Sydney, located in the iconic The Rocks district. In this role, you will play a key part in overseeing the day-to-day operations and customer experience at our Altitude restaurant, ensuring the highest standards of service and hospitality.What you'll be doing
Assist the Restaurant Manager in leading and motivating the service team to deliver exceptional customer experiences
Oversee reservations, guest management, and table allocation to optimize restaurant flow and efficiency
Monitor and maintain high standards of food and beverage service, cleanliness, and presentation
Assist with staff scheduling, training, and development to build a skilled and engaged team
Collaborate with the kitchen team to ensure menu items are delivered to the expected quality standards
Handle customer queries, feedback, and complaints in a professional and timely manner
Contribute to the implementation of marketing initiatives and promotions to drive restaurant traffic
Support the overall operations of the hotel as required
What we're looking for
Strong customer service orientation and the ability to lead and motivate a team
Excellent communication and interpersonal skills to interact with guests, team members, and stakeholders
Sound understanding of food and beverage operations, inventory management, and cost control
Proven problem-solving and decision-making skills to handle a range of operational challenges
Flexible and adaptable, able to work in a fast-paced environment
Passion for the hospitality industry and a commitment to delivering exceptional guest experiences
What we offerAt Shangri-La Hotel Sydney, we are committed to providing our employees with a supportive and rewarding work environment. As part of our team, you can look forward to competitive remuneration, opportunities for career development, and a range of benefits that support your overall wellbeing. We also offer regular training and professional development programs to help you grow and succeed in your role.
