APS5 Ministerial & Parliamentary Complaint Officer
Randstad
- Adelaide, SA
- $56.00 per hour
- Contract
- Full-time
- Multiple Positions, Disability Sector
- Internal Reviews & Complaints
- 12 Month Contracts, Federal Government
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- High degree of communication with internal and external stakeholders
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
- Exceptional written communication skills and an ability to write and prepare documentation to a high standard
- Experience in managing complex complaints and reviews of a sensitive nature and often under tight deadlines
- Outstanding interpersonal and communication skills and ability to interact with a variety of stakeholders and ability to discuss matters of a sensitive nature
- Attention to detail, superior time management skills and a positive and flexible work attitude are essential!