Team Lead- Global Operations

• Work alongside the APAC Manager and Global Operations in building an efficient, scalable payments and deals processing operation.
• Ensure payments reach our global clients and beneficiaries in a timely manner with the highest degree of data accuracy and confidentiality.
• Validating payment data, ensuring that all relevant information has been obtained and local routing requirements and regulations are met.
• Provide subject matter expertise on international and domestic payments, and payment related schemes and systems.
• Build and maintain strong working relationships with internal teams and stakeholders; Work closely with internal units to improve service delivery and workflow efficiency.
• Participate in the settlement process of spot and forward orders adhering to specific client details in an efficient and accurate manner.
• Handle 2nd level escalations in a professional manner.
• Help drive the team’s performance to deliver within payment cutoffs and expected Service Level Agreements.
• Deliver results through effective team management, structure, and routine.
• Train and support Operations Associates on a continuous basis and driving a culture of continuous performance- know and develop the team through coaching and feedback.
• Accountability in managing a team of employees providing effective performance management practices.
• Support management in audit requests, refining procedures, and defining service level agreements.
• Maintain strong working relationships with our existing banking partners.
• Champion data driven decision-making and remove obstacles to optimize the operations
• Leads and encourages the identification, escalation and resolution of potential risks.
• Inspect and challenge risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across processes supported.
• Comply with all applicable policies, standards, guidelines and controls; and
• Ad Hoc projects as requested

• Degree/ Diploma in Business, Finance, Economics, or related field;
• 3 + years of previous experience in an administrative and team lead related capacity;
• Experience in the financial/banking industry would be an asset with exposure to and understanding of global payment formatting requirements (major, minor, and exotic markets)
• Experience with SWIFT banking system, payment processing and payment investigations;
• Fully proficient with MS Office (Word, Excel, PowerPoint, Visio and Outlook);
• IT literate with the ability to quickly learn new systems;
• Ability to multi-task, prioritize and work independently under tight deadlines in a fast-paced environment; and
• Ability to work efficiently and accurately with minimal supervision.

• Team player with a strong customer service focus;

• Exceptional interpersonal, verbal and written communication skills;
• Strong sense of professionalism and customer-service oriented;

• Detail oriented with demonstrated levels of accuracy;

• Highly organized and able to multi-task effectively in a fast paced environment;
• Able to follow policies and procedures and understand operational risks; and
• Proven ability to deliver results within required deadlines.

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Corpay