Research Contact Centre Officer

Collingwood, VIC
Temporary
Full-time

1 month ago

We’re seeking a confident and articulate communicator with previous call centre or telephone-based experience to join a dynamic research team working on a large-scale education project. This is a contract role through to the end of the school year, perfect for someone who’s comfortable navigating phone conversations, has strong admin skills, and thrives in a collaborative team environment.This role is 100% on-site and you’ll need to be available to work the daily 10am–3pm shift, Monday to Friday.The Role
Working in a small team and with full training provided, you’ll be the first point of contact for schools across Australia, helping to engage key stakeholders for a major research program within the secondary education sector. This is not a sales role and you’ll be guiding conversations professionally and respectfully, ensuring you connect with the right people and support their participation in the project.What you’ll be doing:

Making outbound calls to schools to recruit participants and identify key contacts
Steering conversations confidently to ensure you reach the right stakeholder (e.g. principals, deputies, program leads)
Answering inbound calls and responding to survey-related enquiries
Accurate data entry and record-keeping in Excel and internal systems

What we’re looking for:

Previous experience in a call centre, phone-based customer service, or research interviewing role
A warm, clear, and professional phone manner
Strong interpersonal skills and the ability to build rapport quickly
High attention to detail and reliable administrative follow-through
Proficient in Microsoft Excel, Outlook, Teams and Word
Excellent written and verbal communication
A calm, solutions-focused approach with a humble, service-driven attitude
Ability to work independently and as part of a small team

Please note: To be eligible for this role, candidates must be an Australian Citizen, Permanent Resident, or hold full Australian working rights valid through to early 2026.Employment is subject to a clear National Police Check and satisfactory reference checks.Only shortlisted candidates will be contacted.Share this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )We're an Award-Winning Recruitment Agency2025 Winner Excellence in Safety CultureRCSA Awards2025 Social Enterprise CertificationSocial Traders2024 Platinum Sustainability RatingEcovadis2024 Client Service of the Year FinalistAPSCo Awards2024 Compliance Team of the Year FinalistAPSCo Awards2024 RPO of the Year FinalistAPSCo AwardsPart of RGF Staffing ANZ, Chandler Macleod, We Get People.sRecruitment ServicesIndustriesChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.© Chandler Macleod 2025 All rights reservedSite Configuration::: Edit Site Configuration Preview Upload Dialog Preview Loading Dialog Preview Alert Dialog Preview Toast Message

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