Hospital/Service Quality & Safety Manager

• Lead, develop, implement, and maintain an organisational-wide quality system
• Manage the organisation's quality management system, which incorporates compliance with the accreditation standards
• Work with Management to monitor and ensure preparation for accreditation for all services
• Support a culture that enables staff to understand and comply with quality, clinical risk and patient safety guidelines to meet relevant accreditation standards and legislative obligations
• Lead and manage annual quality audits, and review and maintain audit tools
• Analyse audit results create improvement plans, and act on audit findings and recommendations to ensure compliance
• Manage the organisation's document control system, ensuring compliance and a quality management system for these records' identification, storage, protection, retrieval, retention, and disposition
• Ensure an internal audit schedule is in place, which delivers risk minimisation, compliance to accreditation and quality standards
• Manage and coordinate the clinical indicator collection system and maintain any clinical incident and risk registries
• Coordinate surveys for doctor, staff and patient experience (as required)
• Evaluate and prepare analysis/benchmarking reports to the Executive, Management, stakeholders and relevant committees promptly on: Staff/clinician satisfaction, Clinical indicators, Clinical incidents, Clinical risk and patient safety, Patient feedback/satisfaction and consumer experience, External audits and evaluations, Quality improvement, and Others as required

• Relevant qualification and substantial work experience (up to 5 years) in managing organisational, clinical governance/quality systems
• Demonstrated experience in leading, implementing and maintaining a quality management system and executing quality improvement measures
• Demonstrated experience in evaluating workplace practices against accreditation standards, quality systems and organisational policies and procedures
• Demonstrated experience in risk and change management
• Sound knowledge of the processes involved in maintaining accreditation status and compliance with accreditation standards
• Demonstrated leadership skills and the ability to influence others
• Advanced computing skills using a suite of software and the ability to interrogate data
• Excellent interpersonal skills and the ability to build productive professional relationships
• High-level written communication skills (including report and policy writing)
• Proven conceptual and analytical ability, initiative and independent judgement (including audit experience)
• Demonstrated planning and policy development skills
• Knowledge and understanding of the healthcare sector, in particular policies and practices that effects quality and clinical risk
• Contemporary quality and clinical risk management knowledge

• Experience in the healthcare sector
• Postgraduate qualifications in a related field

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.

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