Automotive Warranty Administrator

Go Recruit Automotive

Brisbane, QLD
$80,000-85,000 per year
Permanent
Full-time

2 months ago

Our client is a multi-award-winning Automotive Dealership Group experiencing solid growth throughout the business. Located in the western corridor of Brisbane.With a multi franchise service centre located in Moorooka, servicing 3 new car brands, our client requires a full-time Warranty Administrator to manage and process vehicle warranty claims on behalf of their clients, while working closely with their business partners to achieve positive outcomes.About the role.This is a great opportunity for someone who may have been a service advisor, workshop controller or even a technician seeking a career shift off the tools and into an administrative role. This is a fast paced operation which will keep you active, having good mechanical knowledge and the ability to review a service R/O and understand if all the information required to complete a warranty claim is on the R/O is paramount to this position.Wanting a career within a company regarded as one of the largest Automotive dealership groups in Queensland, then joining us as a Warranty Administrator is perfect for a person passionate about the automotive industry.As a Warranty administrator you are a key member of the service and parts team reporting directly to the Service Manager, your role is to ensure that all warranty claims are processed in a timely manner within accordance of the manufacturer's guidelines.To communicate with service and parts staff to ensure that all the relevant information has been provided before a claim for warranty is lodged with any of the manufacturers. To follow the processes required by manufacturers to ensure seamless processing of warranty claims that delivers consistent results for our loyal clients.To excel in this role, you need a combination of good administrative skills, attention to detail have great time management skills and the confidence to communicate with a wide range of people.Specifically, the job involves,

Processing warranty claims with all the relevant information to expedite any claim.
Great computer skills with an understanding of Dealer management systems and manufacturer's interface.
Working hand in hand with service and parts staff to establish the extent of work required and what is covered by warranty.
Prepare claims in the necessary format and uploading claims into the manufacturer's portal for assessment.
Communicating with manufacturer representatives to explain the work involved, gain their approval to proceed and provide regular updates on the progress back to the service staff.
Ensuring warranty claims are processed within the manufacturer's allowable timeframes.
Dealing with Service Warranty Claims.
Ensuring all paperwork is compliant with manufacturers processes and procedures.
Working closely with the Service Manager and the Workshop Foreman to ensure all jobs are completed in a timely manner.
Assisting with warranty parts reconciliation for future manufacturer audit requirements.
Reconciliation of warranty claims with the business accountants.

SO, WHAT ARE WE OFFERING TO ENSURE YOUR SUCCESS.Our client, has been in business for over 60 years in Brisbane and has continued to grow over the years and now employees more than 700 staff throughout the group.The business has grown to be a leading automotive retail business in southeast Qld. Now representing no less than 9 of the top selling brands in Australia with a commitment to servicing these brands through multiple service centres, being a privately owned business with great community involvement is a key driver to their success.Remuneration - With a combination of salary and a monthly performance bonus scheme the OTE (on target earnings) for this position would be $80000-$85000 per year + Super. (Commensurate with experience)Hours of work - 7.30am to 4.30pm Monday to Friday.Staff Purchase Program - on all products sold by the group.Staff Recognition Program - With Awards nights, staff BBQ's, performance awards supported by on going training and development of staff the focus is on growing staff in their chosen career path.High Quality, Personalised Specific Training.Our client enjoys a high level of training support from its brand partners in Australia and has an absolute commitment to training. They have a multileveled and structured approach to training, as we are genuinely focused on the professional development of all staff. They conduct regular in-house training sessions, supplemented by factory specialist trainers for advanced sales and service staff development.They will guide you to ensure you learn in the most effective way possible, setting a path that will speed up your development without being overwhelming.Career Options to grow and change.Our client offers staff many opportunities to expand and grow within our network including moving between brands or locations, and across all functions of the business. We offer a range of different apprenticeships, professional careers, and training for people who are interested in cars, administration, finance, and technology. When we can source staff from within the group that is the preference, and we have excellent programs in place to grow people who choose to have a career with us.Giving back to the community.Our client has a rich history of being involved in the local community and charitable events.Along with supporting local sporting clubs and community beneficial programs, including supporting local charities with their yearly $100,000 community donation program.HOW TO PRIORITISE YOUR APPLICATION WITH US:With a vigorous selection procedure managed by Go Recruit Automotive Personnel, which starts with your online registration, simply click the APPLY button and submit your covering letter and resume and we will be in contact with you discuss the position and your experience.This process ensures that when, our client offers you a position, you can plan on building a long-term career with them. Our client is selective about hiring, ensuring that once you're part of the team, you'll receive support, ongoing training, coaching and career advancement for long term employment.

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