Senior Product Operations Manager

Melbourne, VIC
Permanent
Full-time

22 days ago

Product at EasygoAt Easygo, product is at the centre of everything we do. From launching new ventures to scaling global platforms, our product teams work at the intersection of user needs, technical innovation, and strategic growth.As we continue to grow, we are investing heavily in operational excellence to ensure our product organisation can move fast and scale effectively. This role will help build the operational infrastructure that supports long-term success across all product lines.Why join us?As part of the Product Operations team at Easygo, you'll work closely with product leadership and cross-functional stakeholders across multiple ventures. You'll report to the Director of Product and act as a key driver of operational clarity, efficiency, and alignment across the organisation.

Outsized Strategic Impact: Drive operational systems that empower product teams to execute at scale.

High-Growth Environment: Help build the foundation of one of Australia's fastest-growing tech companies.

Work Across Global Ventures: Support and enable teams working on a diverse range of global digital products

Enable Product Excellence: Define best practices and workflows that support high-performance teams.

Innovate Through Tooling: Leverage AI, automation, and documentation to streamline and optimise processes.

About the RoleWe're looking for a Senior Product Operations Manager to be a strategic partner to product leadership and the operational engine behind our growing portfolio of products-including Kick, Stake, and future ventures. This is not a typical operations role. It's a high-impact opportunity to shape how a fast-moving, high-growth product organisation runs at scale.You'll work across teams to drive clarity, alignment, and momentum-maximising output by building the systems, workflows, and rhythms that keep everything moving efficiently. From strategic planning and tooling to process design and team enablement, you'll be instrumental in unlocking the full potential of our product organisation.This role is ideal for someone who thrives in complexity, excels at solving operational challenges, and is excited to build the infrastructure that powers world-class product execution.Key Responsibilities

Design and optimise product development workflows, systems, and rituals across teams
Identify bottlenecks and inefficiencies, and lead initiatives to improve throughput and clarity
Maintain and evolve the Product Handbook and documentation standards
Apply AI or automation tools to improve operational efficiency across the Product Organisation
Support leadership with planning, tracking, and execution frameworks
Build alignment between product, engineering, design, marketing, and other functions
Facilitate retrospectives and post-mortems to drive continuous improvement
Develop reporting tools and dashboards to provide insight into team and product performance
Champion automation and AI-driven solutions to streamline repetitive tasks
Coach product managers and team leads on best practices and operational tooling

Minimum Qualifications

5+ years in product operations, business operations, or Chief of Staff-style roles within high-growth or complex organisations

Experience working with multiple product teams and cross-functional stakeholders

Strong background in process design, operational frameworks, and documentation systems

Proficient with tools such as Notion, Jira, Airtable, and similar platforms

Excellent stakeholder management and communication skills

Ability to operate effectively in fast-paced, ambiguous environments

Preferred Qualifications

Experience in consumer tech, live streaming, gaming, or marketplaces

Exposure to both startups and scaled technology environments

Strong writing and documentation skills; able to drive clarity through content

Experience applying AI or automation tools to improve operational efficiency

Easygo

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