Desktop Support Engineer
- North Ryde, NSW
- Permanent
- Full-time
- Manage CSR's IT asset lifecycle including forecasting asset requirements, purchasing aligned to business needs and on-time deployment of equipment to end users, including replacement of hardware in line with CSR policies.
- Escalation point for Help Desk Support for diagnosis and technical solutions. Including troubleshooting for desktops/laptops, telephony, mobile devices, printers, networks, and a range of desktop software.
- Maintain IT infrastructure at CSR sites to ensure stability of network connectivity, management of remote servers, including safety of communication cabinets, systems, server rooms and cabling to ensure site network connectivity is optimised, resilient and operational.
- Lead and deliver project activities include hardware rollouts, data migrations, software deployments, site migrations and business acquisition/divestment activities.
- Taking ownership of incidents through to resolution. Implement solutions within SLA that are technically sound, secure, and in line with CSR's policies and IT guiding principles.
- Proactively seek out methods to improve service, increase productivity & security, and reduce costs.
- Manage end-to-end IT requirements for the Executive Leadership Team
- Minimum 2 years' experience in a similar position.
- A customer-focused approach to exceeding customer expectations, including strong written, verbal and interpersonal skills.
- Hold a valid non provisional driver's licence.
- Ability to establish effective working relationships.
- Graduate university or other tertiary degree in business/technology, and/or equivalent experience.
- Certification in Microsoft Windows Desktop Operating System or related technologies.
- Strong decision making, problem solving and analytical skills.
- Self-motivator, with the experience of working autonomously.
- Excellent organisational and time management skills.
- Ability to manage a high level of ticket volumes whilst adhering to KPIs and SLAs.
- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands