ICT Configuration Manager
Peoplebank
- Canberra, ACT
- Contract
- Full-time
- Change Management Integration: Create SOPs that ensure changes to CIs or the IT infrastructure are controlled and minimise risk.
- Service Asset and Configuration Management (SACM): Implement procedures for managing service assets and CIs, including inventory control and maintenance of the CMDB.
- Data Quality and Compliance: Ensure the CMDB's integrity and compliance with regulations through regular audits and validation activities.
- Support for Service Management: Provide accurate configuration data to support incident, problem, and service level management processes.
- Communication and Training: Develop training programs to ensure IT staff understands and follows the SOPs.
- Continuous Improvement: Regularly review and update SOPs based on performance metrics and feedback to align with business needs.
- Capacity Planning: Utilise insights from CIs for capacity planning, supporting future resource planning and current resource optimization to facilitate strategic investments.
- Proven experience in Configuration Management, IT service management, or related fields.
- Strong analytical and problem-solving skills, with attention to detail.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Proficiency in CMDB tools and IT asset management systems preferably previous experience using ServiceNow.
- Ability to prioritise tasks and work efficiently in a fast-paced environment.
- Knowledge of regulatory standards and best practices related to IT asset management and security.
- Experience in implementation and support of a Configuration Management Database.
- Ability to develop and maintain policies, procedures, and standards for the CMDB that are in line with organisational objectives and ITIL best practices.
- Significant experience managing functions and delivering results within a recognised Service Management platform, preferably ServiceNow.
- ITIL 3 or ITIL 4 Foundations certification or equivalent demonstrated experience implementing recognised IT Service Management methodologies within a highly complex and evolving environment.