Office Administrator

• Administrative Support: Manage day-to-day office operations, including answering phone calls and responding to emails.
• Scheduling and Coordination: Organise and schedule plumbing appointments, and communicate job details with both clients and the plumbing team.
• Customer Service: Act as the first point of contact for customer inquiries, providing friendly and efficient service.
• Data Entry: Accurately maintain client records, job sheets, and company documentation using Simpro management software.
• Payments: Process customer payments.
• Inventory Management: Assist in ordering and tracking plumbing materials to ensure availability.
• Compliance and Documentation: Maintain and file compliance documents, safety records, and licences in line with industry regulations.
• Reporting: Assist in preparing job progress reports, and other key administrative documents as needed.
• Team Support: Provide administrative support to management and assist in coordinating with the plumbing team to ensure jobs run smoothly.
• Simpro Management: Use Simpro software to manage job scheduling, track project progress, create quotes and invoices, and monitor overall business operations.
• General Office Duties: Maintain a clean and organised office environment, and undertake any additional tasks as directed.

• Strong communication and customer service skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Simpro or similar business management software is highly desirable.
• Ability to prioritise tasks and manage time effectively.
• Social media experience is a bonus but not essential.
• Attention to detail and high level of accuracy in data entry.
• Ability to work both independently and as part of a team.
• Prior experience in a similar administrative role (experience in the trades or plumbing industry is advantageous but not essential).

O'Brien