Knowledge and Communications Manager

Chisholm TAFE

Dandenong, VIC
$101,671-110,754 per year
Permanent
Full-time

13 days ago

Full-time, ongoing/Position No.: 002372
$101,671 to $110,754 p.a. (pro-rata part-time), plus superannuation
Dandenong

ABOUT USChisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Victorian Certificate of Education Vocational Major (VCE VM)/Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.ABOUT THE ROLEYou will be accountable for fostering effective stakeholder relationships, leading engagement and communication activities and managing knowledge creation and publication, for the planning, development and execution of communication plans, project communications, crisis and emergency communications protocols and the creation and maintenance of internal and external knowledge artifacts.The position is also accountable for developing and maintaining the division policy framework and ensuring policy relevance and compliance. Through collaboration with Campus Services & Infrastructure, and ITS managers, the role will oversee the development and periodic review of policy and procedures and ensure policies are current, effective, and appropriately supports business objectives.The position requires a high degree of critical thinking, excellent written and verbal communication skills, the ability to effectively influence outcomes, and the capacity to interact with a broad range of internal and external stakeholders.Reporting to the Head of Service, Delivery & Planning, the Knowledge and Communication Manager is a key and active member of the service delivery and planning team and provides expertise to Campus Services and Infrastructure (CSI) and Information Technology Services (ITS).Your key accountabilities will be to:

Lead the development, publication and ongoing review and update of the division’s knowledge management content and services
Collaborate with stakeholders to develop and implement communication protocols and frameworks to ensure communication at all levels is received
Collaborate with Subject Matter Experts (SMEs) and project teams to develop and distribute training resources and programs that are supported by client and internal processes and knowledge
Manage the development and periodic review of Campus Services & Infrastructure, and ITS policies, ensuring policies are current effective, and appropriately support business objectives
Review and improve systems and processes used to communicate and access CSIITS services, including Service Now, Web and intranet sites
Develop, maintain, and review service communications frameworks, including service catalogues, service request platforms and service performance benchmarks.

ABOUT YOUYou will have relevant tertiary and postgraduate qualifications in IT, Business, Administration or similar, or extensive demonstrated practical experience in relevant roles.Crucial to your success will be your excellent interpersonal skills to effectively engage with diverse stakeholders and build collaborative relationships, your analytical mindset with the ability to gather and analyse data, generate insights, and make data-driven decisions and your exceptional skills in managing time and planning and organising workloads to meet critical deadlines.You are highly motivated and you can supervise, lead and motivate a cohesive team including the ability to gain commitment and cooperation from a diverse range of staff, develop and maintain relationships and have an understanding of what stakeholders need.BELONGING AND INCLUSIONChisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.We welcome and encourage applicants from diverse backgrounds to apply.We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at .Aboriginal and Torres Strait Islander ApplicantsWe welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at .Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.HOW TO APPLYApplications for this position close noon Monday 29 April 2024.Applications should include:

a covering letter
curriculum vitae
contact details of three (3) referees.

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

valid Employee Working With Children Check
National Police Check
International Police Check (if applicable)
verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
certified copies of qualifications and transcripts.

If you have any questions regarding the position or require further information please contact David Hedger, Head of Service, Delivery & Planning on 9212 5454.Chisholm reserves the right to withdraw an advertised position at any stage.

Chisholm TAFE

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