Meetings Quality Assurance Specialist

Computershare

  • Perth, WA
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Client ManagementJob Description:Location: PerthIn this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.We give you a world of potentialWe are looking for a MeetingsQuality Assurance Specialist to join our team within Computershare Issuer Services who is passionate for client service, product innovation, product growth and program execution to this critical role. Your experience and drive will play a major role in the ongoing development of this market and Computershare's solution delivery.Computershare (ASX: CPU) is the world's largest stock transfer agent and has pioneered much of the securities industry's innovation which has helped our clients build and maintain strong relationships with their investors, employees, and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.A role you will loveAs a Meetings Quality Assurance Specialist, you will report to the Meeting Service Delivery Operations Manager.
In this exciting position, you will take charge of quality reviews within our meetings team, analyzing performance and documenting findings to assess outcomes. You will provide actionable recommendations for improvement to the Meeting Service Delivery Operations Manager and play a key role in implementing and driving these changes.Additionally, you'll have the opportunity to build and enhance our quality review framework, ensuring timely and accurate delivery of meeting deliverables and milestones.If you're passionate about quality and eager to make an impact, we want you on our team!Some key responsibilities:
  • Ensure the setup of meetings by QAing key components such as stock classes, , resolutions, and document accuracy
  • Record and organise all QA findings for future reference
  • Provide expert advice to Client Managers and internal departments on complex and high-risk meetings
  • Review and approve updates to essential systems like SCRIP, Cosmos, Proxymity, Encompass as applicable
  • Conduct QA checks on work from Project Coordinators and Meeting Officers
  • Test system enhancements and ensure effective delivery
  • Identify and implement continuous improvement of processes and procedures
  • Assist in training new employees and providing refresher sessions
What will you bring to the role?You will have a clear passion for quality, a willingness to learn and the curiosity to ask the right questions
  • Demonstrated expertise in quality assurance through relevant experience and/or training, or a combination of education and applicable experience.
  • Strong verbal and written communication skills
  • Skilled in handling conflicting priorities and managing stakeholder expectations
  • Excellent accuracy and attention to detail
  • Experience of project based work and associated governance and documentation
  • Knowledge of Proxy voting and practices followed by custodians in support of voting for Issuers in different global markets
  • In-depth understanding of Client Annual and Special meeting requirements
  • Knowledge of online event hosting platforms is a plus
  • Ability to identify and quantify risks, controls, value add and other key process components
  • Self-motivated and proactive, capable of working independently as well as part of a collaborative team
Some other key experience you'll have:
  • Tertiary qualifications in Bachelor's degree (B.A) or related discipline is preferred
Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.#LI-OnsiteAbout Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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