Salesforce System Administrator, ACT, 12 Months

• Undertake tasks to configure Salesforce, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Administer the Support Ticket system including troubleshooting and solving any issues that arise with the Salesforce system by answering questions, resolving issues, and providing training on the Salesforce platform.
• Undertake all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Provider support to users by answering questions, resolving issues, and providing training on the Salesforce platform.
• Create and manage reports and dashboard to provide insights and make data-driven decisions.
• Identify and gather business requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilised platform features to ensure continuous improvement on the platform.
• Ensure data security and compliance with relevant policies, regulations and standards.
• Liaise with key vendor including Salesforce and external development and support vendors to achieve business outcomes.

• Demonstrated Salesforce technical capability with experience in configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Demonstrated experience in complex stakeholder relationship management including Senior Management, both internal and external administrative staff and organisational skills, and a demonstrated ability to plan, prioritise, coordinate, and manage workflows associated with a fast-paced business environment.
• Highly developed problem-solving, analytical and researching skills with a demonstrated capacity for making effective, evidence-based decisions.
• Proven ability to establish priorities, exercise initiative, and manage resourcing capability of a team including strong organisation skills with adaptability to changing circumstances, consistently display commitment to high quality customer service principles and practices.
• Demonstrated ability to work collaboratively in a multi-disciplinary team to build on different experience and perspectives, to achieve greater results and sustainable change.

• Salesforce System administrator certification is highly desirable.
• Experience with Jira, Confluence, Source control systems and Continuous Delivery tools is highly desirable
• Relevant tertiary qualifications of related to Information Technology, Computer Science, or associated field and/or equivalent industry experience highly desirable.

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