Workshop Supervisor

• Identify competency gaps in the Repairs Workshop team and implement training, as required.
• Mentor Leading Hand/s and develop both their technical and leadership skills.
• Maintain manning levels for fluctuating schedules.
• Monitor projects, ensuring that the company quality standards and profit objectives are being met.
• Work closely with the planning/coordination team to deliver the best outcome of planned work.
• Manage the workshop schedule and maximize efficiency within the team to reduce overheads and support profitability.
• Carry out investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products.
• Record, analyze and inform concerned personnel of quality assurance issues.
• Ensure accurate “live” tracking of large jobs with support of the Administration Assistant.
• Provide onsite supervision to company and customer representatives.
• Set and maintain statutory testing logs for all plant and machinery in the Repairs Workshop.
• Provide technical liaison between customers, product divisions and sales personnel, as required, to resolve any technical or DIFOT concerns.
• Perform technical evaluations of the team and develop a minimum standard to be incorporated into the training matrix.
• Promote the sales of OEM spare parts and wears material components and provide technical support.
• Ensure the Workshop team are well presented, and a high level of housekeeping standard is maintained.
• Determine customer needs and achieve excellence in service.
• Assist with roll out of Dynamics (Digital Reporting).

• Mechanical Trade Qualified with 5 or more years' experience.
• Ability to read and interpret documents such as technical drawings, safety procedures, operating and maintenance instructions and technical manuals.
• Ability to write routine reports and correspondence.
• Ability to apply concepts of basic mathematics and geometry.
• Ability to solve practical problems and deal with a variety of variables in high pressure situations.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Demonstrated leadership skills.
• Strong communication and interpersonal skills.
• Ability to work long hours (up to 12-hour shifts) as required, including early morning starts.

• Significant experience, supervising a repairs team, in a workshop environment.
• MS Office Suite intermediate experience/skills.
• SAP Experience.
• OEM maintenance/service experience.

Metso