Technical Support Engineer
Salesforce
- Sydney, NSW
- Permanent
- Full-time
- Deep understanding of Salesforce Multi-tenant architecture
- Bachelor's degree in computer science or equivalent experience
- Extensive experience in Technical Support and/or good development experience
- Demonstrated analysis, problem solving and skills troubleshooting expertise
- Ability to effectively prioritize and escalate customer issues as required
- Comfortable interacting with all levels of customer and SFDC management
- Ability to multi-task and perform effectively under pressure
- Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
- Understanding of database concepts and data management (RDBMS) and SQL
- Solid understanding of Object-Oriented design and core programming concepts
- Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
- Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development
- Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.
- LWC and Apex code experience
- Certified Salesforce Developer (DEV401) (Mandatory)
- Certified App Builder (Mandatory)
- ADM 201 (Mandatory)
- CRM domain knowledge
- Previous experience with Salesforce CRM and its technologies
- Salesforce Certified Industries CPQ Developer
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our for more informationSalesforce welcomes all.#LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.