
Key Account Manager
- Melbourne, VIC
- Permanent
- Full-time
- Job No: 503121
- Work Type: Permanent - Full Time
- Location: Melbourne
- Categories: Sales
- Develop the account plan incorporating range (portfolio and innovation), pricing, positioning, merchandising, and promotions in consultation with the NBM and in line with the business unit strategy
- Tailor the ideal range plan, space allocation and merchandising for the category within that customer (clustered by outlets if required)
- Articulate 'what success looks like' in execution and outcomes
- Engage the field sales teams to establish execution standards and metrics in line with the key account strategy.
- Agree performance-based terms within overarching Key Account framework.
- Ensure activity implemented within account - promotions, activations, price changes.
- Drive compliance in outlets and pull from store managers.
- Build effective long-term relationships with customers by understanding their key business drivers & requirements.
- Manage the customer contact matrix from Board to store relationships.
- Understand the customer value chain and identify how to jointly create value.
- Engage with customers to evolve new standards of execution.
- Manage discretionary expenditure, prioritizing customers for resource allocation and trade spend.
- Proven experience in a junior account management role such as KAE/NAE across FMCG
- Ability to manage large customer accounts
- Proven ability to exceed sales targets using a structured data-driven planned approach - strong numeric, analytical and problem-solving skills
- Customer segment profitability analysis - able to evaluate customer performance in consultation with finance/commercial analysis
- Ability to manage large customer accounts
- Proven ability to exceed sales targets using a structured data-driven, planned approach - strong numeric, analytical and problem-solving skills
- Customer segment profitability analysis - able to evaluate customer performance in consultation with finance/commercial analysts
- Account planning - able to translate the segmentation strategy into venue plans and establish clearly aligned goals and targets
- Revenue planning - able to build business case / cost-benefit analysis - strong numeric, analytical and problem-solving skills
- Advertised: 29 August 2025 AEST
- Applications close: 12 September 2025 AEST