Customer Service Officer | NSW Government
- New South Wales
- $35.80 per hour
- Contract
- Full-time
- The successful contractor will be working between the hours of 8:30am to 5:00pm Monday to Friday and 8:30am to 12:30pm Saturdays (excluding Public Holidays).
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.About the Role
They are currently seeking multiple Customer Service Officers to join their team in Queanbeyan. These are an estimated 6-month temporary assignment, with a potential to extend. The successful contractor will be working between the hours of 8:30am to 5:00pm Monday to Friday and 8:30am to 12:30pm Saturdays (excluding Public Holidays)Reporting to the Manager, you will be required to be the first point of contact for customer experience in service centres for upcoming Government initiatives whilst ensuring the provision of high-quality service to customersResponsibilities
- Deliver professional and empathetic frontline customer service prioritising client satisfaction
- Attend to customer’s needs, requests and enquiries within a timely and accurate manner
- Foster a positive experience for all customers ensuring positive customer feedback and reviews
- Assist customer experiences through use of online technology
- Educate customers on digital services, providing guidance and support
- Identify the purpose of customer visit and assist with digital queries efficiently
- Confirm customer proof of identity and eligibility
- Capture, process and lodge accurately customer information and requests into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Refer customers to appropriate channel for out of scope transactions
- Facilitate the resolution of customer complaints
- Maintain up to date knowledge of processes and technology, contribute to improvement initiatives
- Foster a positive team environment
- Track, monitor and evaluate digital performance in service centre
- Take action to increase and drive digital usage
- Ensure compliance with legislative requirements
- Any adhoc duties related to your role
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- Professional, resilient, and confident with a customer service delivery focus
- Solid conflict resolution and problem-solving skills
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite
- Proven experience in delivering frontline customer service
- Minimum 2 years’ experience in Administration, Call Centre or Retail sectors
- Ability to stand on your feet for long duration
- Willingness to undergo a National Police Check
- Flexible to work 14-35hours per week between 8:45am-4:15pm Monday's to Friday's
- Flexible to undergo training at Coffs Harbour or Penrith Offices for up to 10 days across 2 separate working weeks. Expenses covered by the business
- Ability to commence and commit to the duration of the assignment
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-resultsWe also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alertsAPPLY NOW →APPLY NOW →Share this jobCreate alertCreate As AlertConsultant on jobsConsultant Name: Consultant Email: Social AccountsSCHEMA MARKUP ( This text will only show on the editor. )Similar jobsSTAY UP TO DATEEmail:I am a:New Field:Privacy Policy understoodThank you so much for reaching out to Alexander Appointments. We are happy you want to keep up to date on the latest industry news.If you want to talk to us now about recruitment or potential job opportunities do not hesitate to contact us at 02 9659 4411.Kind regards,The Team @ Alexander AppointmentsOops, there was an error sending your message.Please try again later.Site Configuration::: Edit Site Configuration Preview Upload Dialog Preview Loading Dialog Preview Alert Dialog Preview Toast Message