
Night Auditor | InterContinental Sydney Coogee Beach
- Australia
- Permanent
- Full-time
- Oversee all hotel operations overnight, working with the Night Manager or Assistant Night Manager in their absence.
- Lead by example by consistently upholding and embodying InterContinental brand standards in all daily operations
- Ensure guests receive prompt, professional service, personal recognition and a seamless Front & Back of House experience throughout their stay.
- Support and ensure Front Office staff provides guests with prompt service, professional attention and personal recognition.
- Be the first responder - know how to respond to emergency situations promptly and calmly
- Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion
- Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight
- Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Demonstrates our One Step Ahead Service Behaviours: Create confidence, Encourage success and Make it happen; and is aligned to True Hospitality service skills expectations.
- Champion IHG Rewards Club and ensure team are 100% compliant in their training and delivery of standards.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proven communication skills across, phone, email & face to face style interactions
- Proficient in the use of Microsoft Office and PMS
- Proactive approach, with strong drive for team results and a track record of achievement
- Problem solving and organizational abilities
- Flexible work approach
- Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent