IT Support Engineer - Level 2

Curtis Partnership

Sydney, NSW
Permanent
Full-time

1 month ago

- CBD Location
- Great career progression + ongoing training/certifications
- Supportive team & work environmentYour new roleA growing Technology Services Provider working across a wide range of businesses in varied industry groups is looking for an experienced Sydney based IT Support Level 2 specialist.Key responsibilities

Managing & providing a single point of contact for 2nd level escalations to end-users within client's desktop & related hardware/software environments
Deliver quality, remote support in a timely fashion using a variety of remote access tools
Active Directory administration
User creation and termination requests.
Remote configuration of hardware and software
Create Knowledge base articles and process documents, where possible.
Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
Basic network troubleshooting and fault finding
Work with third parties to facilitate repair work for onsite desk side equipment

Essential skills & experience

Ideally minimum 2/3+ year's in an outsourced managed services provider environment L1/L2
Microsoft Office 365 (O365, Azure, Intune, SharePoint & ATP)
Windows Servers, Exchange, AD, DFS, DHCP, DNS, RDS
Experience with Virtualisation (Hyper-V, VMWare)
Ideally exposure to Routing/Firewalls, Switches
Backup & Recovery systems

What's on offerBeing part of a well-established & growing business, your contribution will be highly visible & measurable from day one. This company is looking for highly motivated, highly technical professionals to grow with them.Curtis Partnership specialises in Property, Sales, Marketing & Operations, Technology, Finance and Accounting.Curtis Partnership is committed to supporting inclusive and diverse recruitment. We welcome applicants from all ages and genders, First Nations Australians, culturally and linguistically diverse groups, the LGBTQIA+ community and people with a disability. If provisions or adjustments in our recruitment process could better enable your application to shine please indicate this at the top of your resume.

Curtis Partnership

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