Senior Consultant, Systems Support Engineer

ThoughtWorks

Melbourne, VIC
Permanent
Full-time

1 month ago

As a senior System Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.Job responsibilities

You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
You will understand complex application systems and find your way through them to debug a business impacting issue
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients
You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
You will efficiently use DevOps tools and practices to deploy and run software
You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills
You will apply the latest technology thinking from our

to solve client problemsJob qualificationsTechnical Skills

You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell
You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless
You must possess strong debugging and triaging skills to troubleshoot code effectively
You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL
You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines
You have experience working with relational or non-relational databases
You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions
You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested
You are comfortable with Agile methods, such as Scrum and/or Kanban

Professional Skills

You enjoy influencing others and always advocate for technical excellence while being open to change, when needed
You have good communication and articulation skills
You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
You are resilient in ambiguous situations and can approach challenges from multiple perspectives
You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting
You advocate for security best practices and implementation of the same
You can guide and mentor junior-level consultants
You are willing to be part of a rotation- and need-based 24x7 available team

Other things to knowLearning & DevelopmentThere is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.Commitment to Disability InclusionThoughtworks are committed to being an inclusive & accessible workplace employer of choice for all including those living with disability.What's on offerOur goal is to equip you with career defining experiences, to help you to grow professionally and personally, and to foster a community where you feel you belong. We're committed to making Thoughtworkers an employer of choice, and we offer a wide variety of to support the teams' advancement, their health and wellbeing. If you're ready to find your home at Thoughtworks, click to apply now (even if you don't feel like you tick all the boxes).Job DetailsCountry: Australia
City: Melbourne
Date Posted: 03-08-2024
Industry: Information Technology
Employment Type: RegularAbout ThoughtworksThoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.#LI-OnsiteThanks for your interest in joining Thoughtworks. A member of our Recruiting team will review your application as soon as possible.In the meantime, check out our page to learn more about the extraordinary impact Thoughtworkers make on clients, the tech industry and each other.Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks.

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