Customer Service Officer (CSO)
- Dubbo, NSW
- Permanent
- Full-time
- In this role you will deal with incoming domestic and commercial customer calls, correspondence and enquiries, including account queries, complaints, the processing of orders and payments and new customer enquiries
- You will advise customers of installation details relating to gas usage, suitable delivery methods and site compliance requirements
- Adhere to all company statutory regulations relating to LP Gas
- Manage all administrative aspects of agents operating in the area, this includes full reconciliation of Fill Only accounts
- Set up new domestic and commercial accounts for stock level records and end of month completion, on a daily basis, process all deliveries received from allocated list of drivers, including mail-outs, data check/update, invoices & HS Screen
- You will manage allocated aspects of debtor control for customers
- Also, you will reconcile cylinder contractor daily work and any resulting updates on customer accounts
- Perform duties such as stock transfers, inventory stock-takes, co-ordination of changeover for OOD cylinders, correspondence, account reconciliation, mailing and banking when required.
- You have 2-3 years experience in customer facing roles or administration roles
- Manage high volume of inbound and outbound calls, providing customer support, sales and other services
- Excellent written and verbal communication skills
- You have strong email etiquette and intermediate Microsoft office skills
- Technically confident, with the ability to learn new systems quickly
- Certificate in Business is desired but not essential