Case Worker - Street to Home & After Hours Outreach

Townsville, QLD
Permanent
Full-time

8 days ago

Maximum term, full time position until 30 June 2026
Based in Aitkenvale

About Red CrossAustralian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThe Street to Home program delivers assertive outreach to engage individuals experiencing rough sleeping and chronic homelessness, employing a Housing First model that prioritises rapid access to stable, long-term housing. The program integrates intensive Case Management and is uniquely embedded within local partnerships, facilitating a coordinated, multi agency response that supports sustained housing stability and community reintegration.In this position you will provide mobile, outreach and centre-based case management support to individuals and families experiencing vulnerabilities in Townsville. You will conduct holistic assessments and collaborate with other agencies and organisations to source appropriate support for clients. In addition, you will also contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.What you will bring

Sound casework support and case management experience including holistic assessment of client needs and development of case plans
Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
Well-developed interpersonal and written communication skills
Strong computer literacy skills, including Microsoft office
Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)

Mandatory requirements for this role

Valid Working with Children Check (Blue Card)
Australian Driver Licence

Benefits that act for you, while you act for humanity

Financial Wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
Career Development: Access to ongoing learning, training, and development courses

Further informationThis role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $88,090.08 + superannuation + salary packaging.For additional enquiries, please contact Janelle Bulman on 0478 882 440 for a confidential discussion.Applications close: 10 September 2025Applications will be reviewed as they are received and the application closing date may be brought forward, therefore you are encouraged to apply as soon as possible.While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.

Australian Red Cross

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