Customer Solutions Officer

Brisbane, QLD
Permanent
Full-time

2 days ago
Apply easily

Troocoo are proud to be partnering with a Brisbane based subsidiary of a global leader in purchasing and servicing debt that boasts exceptional year on year growth. This organisation is working towards becoming a leader in their field and is committed to creating the best possible outcomes for their customers. With an inclusive team culture led by leaders who are active in the business, this organisation operates with a high performance, high collaboration mentality.About the RoleReporting to the Team Leader, you will be expected to make and receive collections phone calls in an empathetic way and conducting skip/trace activities. You will also:

Provide excellent resolutions for our customers
Reduce long-term customer indebtedness by using skilled negotiation to ensure the best outcomes
Resolve customers’ accounts
Operate efficiently to ensure optimum availability for customer calls
Encourage maintained contact through excellent bonding and rapport
Provide customized, clear client communication based on each customer’s needs
Consistently meet established performance standards
Maintain a high level of call quality aligned with operational and compliance expectations
Enhance the customer experience and achieve first-call resolution through inventive and empathetic solutions
Apply e-learning to ensure all regulatory requirements are met

About YouWe are looking for a dedicated, compassionate problem-solver with well-honed emotional intelligence and a passion for the customers and teams they serve.Minimum Required:

Must be 18+ years of age
Exceptional customer service and phone skills
Excellent communication skills, both written and verbal
Positive, performance-driven attitude with solid negotiation skill
Availability to be in the office full-time until training is signed off by your manager
A mature and empathetic mindset, a natural problem solver

Advantageous:

Collections and call centre experience will be highly regarded

What's on offer:

Start date - September 22nd
Full-time, permanent opportunity
Work from home flexibility after completion of the training
Supportive and collaborative environment
Salary package to be determined based on level of experience
Monthly bonuses based on performance to boost take home pay

Whether you are an exceptional customer service professional from a collections background, or someone straight from the retail shop floor looking to start your journey in the corporate space - we would love to meet with you!Please reach out to tayla.vandeventer@troocoo.com with any questions.Sign up for job alertsIf you are a human, ignore this field Create alertBy submitting your details you agree to ourShare this jobTroocoo acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today.

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