Claims Consultant
- Melbourne, VIC
- Permanent
- Full-time
- Temp role with the opportunity to move into a permanent position
- Free parking on-site or easy access to public transport
- Join a supportive, close-knit team that values collaboration
- Enjoy a relaxed work environment
- Be part of a business that’s expanding nationally
- Manage the full claims lifecycle from lodgement to resolution
- Support and guide customers with empathy and professionalism
- Act as the first point of contact for incoming claims
- Review and negotiate claims to ensure fair outcomes
- Maintain accuracy and efficiency while following internal procedures and service standards
- Previous experience in claims or a complex customer service environment
- Strong communication and critical thinking skills
- High attention to detail and excellent organisational skills
- The ability to work well under pressure and meet deadlines
- A calm, empathetic approach with a focus on delivering great service