Duty Manager

Australia
Permanent
Full-time

22 hours ago

Company DescriptionBe ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.Job DescriptionA career that lets your passion shine:Our Duty Managers provide operational leadership across the hotel. Reporting into the Guest Services Manager, Duty Managers ensures the effective oversight of hotel operations during their shift, supporting all departments to deliver an exceptional guest journey while maintaining a safe and compliant workplace for team.This role is critical in ensuring smooth handovers, effective communication between teams, and real-time resolution of guest and operational issues.Duty Managers act on behalf of the General Manager and hotel leadership when required, ensuring business continuity and safeguard of both guest experience and hotel operations.QualificationsWhat you will bring to the role:

Demonstrated luxury hospitality experience
Ability to communicate effectively across all levels - from frontline to senior leadership
Ability to lead hotel operations with calm confidence
Skilled in Opera Cloud, Microsoft Office and reporting procedures
Strong written and verbal communication
Current RSA, RP, First Aid certification and full driver's license
Full availability over a 24/7 rotating roster
Full, unrestricted Australian working rights

Additional InformationThrive in our Sofitel community, with:

Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
Up to 50% discount on meals at Sofitel Adelaide
Family & Friends accommodation discounts
Learning programs through our Academies
Fully laundered uniform provided
Free 24 hour access to our Employee Assistance Program
Opportunities to develop your talent and grow within our property and across the world!
Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talentSpecial note:Only applicants currently located in Australia with full Australian working rights will be considered.

Accor

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