Customer Experience Expert
O'Brien
- Townsville, QLD
- $28.64 per hour
- Permanent
- Full-time
- Monday - Friday 8.00am - 4.00pm
- May be required to work some Saturdays
- $28.64ph
- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Answering customer inquiries via telephone, email, and in-person.
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Issue invoices and raise job authorities as required
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries
- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- MUST have a current drivers licence!
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills
- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs