Service Desk Analyst
Seed Heritage
- Melbourne, VIC
- Permanent
- Full-time
- Using the call management system, log monitor and track all incidents and service requests received.
- Ideal for someone early in their career looking to learn.
- Proactive maintenance of outstanding calls for all queues in IT Service Desk.
- Incidents and service requests are escalated to internal support teams or external service providers via the Call Management System.
- Application, software, hardware and network incidents are rapidly diagnosed and resolved.
- Seek opportunities to improve skill level, knowledge and willingly shares this with the team.
- Liaise with external service providers to resolve incidents and complete service requests.
- Identify control, record, report and verify agreed IT service assets within the CMDB including versions as per Service Catalogue.
- Facilitate the acquisition and installation of hardware and software for customers.
- Securely maintain the IT/IS operational and physical environments in line with corporate security policies, standards and work practices.
- 1 year of experience in a similar role.
- ITIL Certification or relevant experience
- Relevant Tertiary or Industry Certified qualifications
- A strong customer service and work ethic
- Excellent analytical and problem-solving skills to enable effective identification and resolution of IT related issues
- Strong understanding of ITIL Service Management
- Effective verbal and written communication skills
- Sound knowledge of Microsoft Office products
- Previous experience working in a service/help desk role & using a call management system (i.e. Zendesk or JIRA )
- Experience in supporting Windows & Apple desktop environments
- Experience in troubleshooting network environments
- On-site 5 days per week.
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Collectively our brands work together as a single company, creating not just brands or labels, but living, breathing experiences.Our growing business is built on a house of carefully curated brands, each chosen for a specific reason. Seed Heritage and French Connection – along with two ground-breaking new Australian brands, Allkinds and Commonry, launching in 2021 – deliver rich connections to our customers.Why Join the Brandbank Group Team:
- Generous staff discounts!
- Supportive team culture and environment
- Opportunity to work for an iconic Australian retailer
- Employee Referral Program – be rewarded for referring great new people to our team