Customer Relations Specialist - Residential Development
Stockland
- Sydney, NSW
- Permanent
- Full-time
- Embrace a collaborative and business partnering approach to your work
- Permanent full time, flexible working
- Sydney location
- Build and maintain relationships with customers and other stakeholders in a way that delivers exceptional service
- Constantly improve Stockland's ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
- Manage customer and stakeholder feedback cycle (from deposit, after sales, after settlement, after completion) to determine the level of satisfaction and enhance our service delivery
- Manage construction and community milestone updates
- Schedule, coordinate and attend customer inspections
- Coordinate and manage events such as hard hat tours, and customer information sessions
- Maintain and update CRM systems and processes to enhance customer experience and maximise sales opportunities
- Demonstrated experience in building and maintaining customer relationships
- Background within real estate, development, construction/residential building (medium density preferably)
- A customer focus is what drives you - you truly understand delivering outstanding service
- Experience collaborating with key stakeholders to resolve business and customer issues
- Exposure to contract and legal administration would be an advantage but not essential
- Driver's licence and own vehicle is essential and flexible to travel as required