Terminal Aviation Security Manager

Melbourne, VIC
Permanent
Full-time

8 days ago

ISS IS A PLACE TO BE YOUWe have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better.”Connecting People and Places to Make the World Work Better”.ISS Security is seeking a dynamic and experienced a Terminal Aviation Security Manager to lead day-to-day operational activities at Melbourne Airport. This pivotal role ensures smooth operations, compliance excellence, and outstanding customer experiences across all ISS aviation points. You'll be the first point of escalation for Aviation Protection officers and a champion of our core values and leadership principles.Key Responsibilities

Lead and coordinate daily operations and compliance activities
Act as the first escalation point for security-related concerns
Conduct spot audits and support internal investigations
Monitor staffing, rostering, and operational calendars
Drive performance management and staff development
Communicate operational changes and release SOPs/toolbox talks
Champion customer service aligned with ISS and Melbourne Airport standards
Support innovation and continuous improvement initiatives
Promote and maintain OH&S standards and practices

What We're Looking For

Proven customer service excellence in aviation or similar environments
Strong leadership and mentoring capabilities
Experience in managing operational compliance and performance
Excellent verbal and written communication skills
Organised, outcome-focused, and deadline-driven
High personal integrity and professionalism
Hospitality, sales, or customer-facing roles
Aviation industry or airline operational experience highly desirable

What is in for you?

Be part of a global leader in integrated facilities services and aviation security
Work with passionate professionals committed to excellence
Competitive salary package and career development opportunities

To apply for this role please click on the 'apply' link and complete the online application.ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**ISS IS A PLACE TO BE WHO YOU AREEvery ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.ISS IS A PLACE TO BECOME WHAT YOU WANTISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care.ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGERWith over 485,000 employees throughout 46 countries ISS is a company of belonging.Advertised: 27 Aug 2025 AUS Eastern Standard Time
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