Reservations Agent

Perth, WA
Permanent
Full-time

27 days ago
Apply easily

Company Description“Hospitality is a work of Heart” at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.ALL about us:WINNER of the 2025 'Superior Accommodation' award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.We have the perfect opportunity for an experienced full time Reservations Agent to join our amazing team.Job DescriptionALL about the role:Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
Maintain fluency with the Accor Live Limitless Loyalty Program
Oversee accuracy of room blocks, reservations, and rate codes
Process all reservation requests, changes, and cancellations with different channels
Identify guest reservation needs and determine appropriate room type
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Follow sales techniques to maximize revenue
Respond to any challenges found for accommodating rooming requests
Set-up proper billing accounts according to Finance policies
Troubleshoot and resolve guest issues or escalate/refer to appropriate department

QualificationsALL about you:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Experience with Groups is advantageous
Service oriented with an eye for detail
Confident & articulate communication, relationship & networking skills
Time management skills with the ability to multitask
Entrepreneurial spirit with drive, ambition & high level of energy
Passion for hospitality
Experience in the Hotel Industry

Additional InformationWhy work for Accor?Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.Benefits Your WayImmediate access to global accommodation and F&B discounts#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.

Novotel