Night Manager

Adelaide, SA
Permanent
Full-time

6 days ago
Apply easily

Company DescriptionAbout Pullman AdelaidePullman Adelaide is a premium hotel experience located in the heart of the Adelaide CBD at 16 Hindmarsh Square. Since joining the Accor network in October 2017, we’ve established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly.With 308 thoughtfully designed guestrooms, a vibrant restaurant and bar, and top-floor meeting spaces offering sweeping city views, we cater to modern travelers and professionals who value excellence and connection. Our team is driven by a passion for delivering memorable guest experiences through innovation, warmth, and attention to detail.Join Pullman Adelaide and be part of a dynamic, inclusive workplace where your talent helps shape the future of premium hospitality.Job DescriptionNight Manager at Pullman AdelaideWe are seeking a seasoned and confident Night Manager to join our Front Office team at Pullman Adelaide. Reporting directly to the Front Office Manager, this pivotal role assumes full responsibility for hotel operations overnight, acting as Duty Manager and representing senior leadership in the absence of the General Manager.This is a high-impact opportunity to elevate your professional profile within Australia’s largest hotel network. As Night Manager, you’ll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and premium hospitality standards.Some of the key duties of this role will include, but not limited to:

Oversee hotel operations during overnight shifts, acting as Duty Manager
Manage late arrivals, early departures, and guest inquiries with professionalism
Ensure safety, security, and emergency procedures are followed
Conduct nightly audits and prepare operational reports
Support and lead the night team to maintain premium service standards
Resolve guest issues promptly, ensuring a seamless experience
Monitor cleanliness and presentation of public areas overnight
Liaise with other departments to ensure continuity across shift
Act as a Loyalty Ambassador, promoting Accor Live Limitless (ALL) membership and benefits
Follow up on guest feedback and assist with responses to ensure satisfaction and retention

QualificationsWhat We’re Looking ForTo thrive in this pivotal overnight leadership role, you’ll bring a blend of operational expertise, guest-focused energy, and a calm, confident presence. You’ll be the face of Pullman Adelaide after hours—ensuring every guest feels welcome, safe, and valued.Key Attributes & Skills

Proven ability to deliver exceptional guest service and uphold operational excellence
A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
Outstanding communication skills—both written and verbal
Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor’s purpose of connecting cultures, with heartfelt care.
Impeccable attention to detail and a proactive approach to problem-solving
Minimum 3 years’ experience in a front office leadership role within a hotel environment (premium setting preferred)
Previous experience in Night Audit and/or Front Office Supervisor roles preferred
High level of computer literacy; Excel and Opera Cloud experience highly regarded
Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people
Current and valid Full AU Driver Licence, with the confidence to drive both manual and automatic vehicles.
Full-time Australian working rights

Additional InformationWhat is in it for you:

ALL Heartist, Employee benefit card, offering discounted rates in Accor and partners worldwide
Duty meals
Laundered uniform
Ability to grow a career within our property and beyond

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talentWhy work for Accor?At Accor, we’re committed to making our people feel welcome and valued. That means access to formal training, career development pathways, and exclusive benefits—including discounts at over 3,500 hotels worldwide.If you're ready to lead with confidence and grow within a transforming hotel environment, we’d love to hear from you.We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Pullman Hotels