Maritime Operations Manager NV2
Softtestpays
- Canberra, ACT
- Permanent
- Full-time
- Report on and provide advice to stakeholders and Project Senior Leadership Team on incidents that are encroaching/encroached the agreed Service Level Agreement.
- Act as overall High Priority Incident Manager in the management and rectification of priority incidents.
- Ensure all stakeholders are kept up to date with the correct information regarding rectification.
- Report on the identification, assessment and control of risks inclusive of the vulnerabilities and risks that may pose a direct threat to the Clients business requirements.
- Conduct and attend weekly support meetings and other meetings when required.
- Update stakeholders in the status of P3 or higher tickets.
- Manage, coordinate and lead the Incident and Problem team in relation to the support of SEA2273.
- Author, review, and or contribute to the development and maintenance of support documentation.
- Work with related project teams to identify and deliver the support requirements.
- Monitor and co-ordinate with resolve groups, vendors, and asset owners to resolve the incident in line with resolution Service Level Agreements (SLAs).
- Perform risk identification, analysis and reduction activities pertinent to support as required.
- Essential Extensive understanding of Defence ITIL (V4) practices including Knowledge Management.
- Practical knowledge of Configuration, Asset, Incident, Problem and Change Management and Monitoring, Event and Service Level Management.
- Management and coordination of a support team in relation to incident and problem management.
- Proven client relationship management.
- Attention to detail with the ability to create high quality documentation and procedures
- Previous experience within the Defence Industry, Defence ICT or Military/APS.