Insights Director

RFI Global

Sydney, NSW
Permanent
Full-time

1 month ago
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Position: Insights DirectorReports to: Product DirectorBusiness Unit: AUNZ analyst teamLocation: SydneyThe CompanyOperating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.We are looking for Insights Director with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.The RoleThis is an exciting senior role within our Product team, focused on serving our financial services clients in Australia and New Zealand. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team.Key Responsibilities

Presenting to clients ensuring presentations exceed expectations with regards to actionability, accuracy and timeliness
Maintaining a deep understanding of clients’ strategic priorities and demonstrating this understanding in your dealings with clients
Reviewing and providing feedback on the work of more junior members of the team, ensuring feedback is understood and acted upon, ensuring continual advancement in the quality of team output
Executing on product or process initiatives that aim to enhance client experience, maximise efficiency and margin
Identifying and executing upon opportunities to advance our product coverage in response to client needs and market dynamics
Working closely with Senior Resourcing Manager to ensure resources are utilised effectively and forward planning is undertaken
Working closely with Sales and Client Success teams in the acquisition of new clients and servicing of existing ones
Identifying and implementing innovative research approaches and methodologies
Cascading subject matter expertise through the analyst team and broader business
Leading training sessions and implementing ongoing internal training programs and knowledge sharing
Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

Requirements

Experience in a research agency environment or research role.
Experience working with banks / financial services providers.
An ability to focus on client service above all else.
Experience of using data and research to deliver actionable insights.
Experience managing primary research from the design stage through delivery.
Experience managing of external panel suppliers.
Experience presenting research and insights to clients at a senior management level.
A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
The ability to lead, engage and drive a high performing team.
The ability to work and communicate effectively.
Experience of using data/research software such as SPSS and Q.
Excellent leadership and organisational skills.
The ability to challenge the status quo and think outside the box.

Benefits

Competitive salary
Discretionary Bonus
Opportunity to work with a global team in a fast paced, fast growth business
Hybrid working
25 Days Holiday
2 Days Charity Leave
Birthday Leave
Social Events

RFI Global