Senior Call Centre Operators
- Parramatta, NSW
- Permanent
- Full-time
- State Government role
- $79,000 plus super, leave loading and an RDO per month
- Flexible hybrid work after training
- High-volume contact centre experience required
- Handle 30-50 inbound calls per day, assisting customers with account and billing enquiries
- Provide accurate and consistent information aligned with internal policies
- Meet service standards including call quality, customer satisfaction, and call handling time
- Navigate multiple systems while maintaining a professional, empathetic approach
- Collaborate with your team to ensure a seamless customer experience
- Previous experience in a high-volume contact centre
- Strong growth mindset, emotional intelligence, active listening, and problem-solving skills
- Strong communication and active listening skills
- Comfortable working across multiple systems and multitasking
- Emotionally resilient, empathetic, and customer-first mindset
- Aligned with the company's values and culture
- Open to feedback and committed to continuous improvement
- Structured onboarding with classroom learning and one-on-one buddy support
- A positive, inclusive team culture that recognises your contribution
- Flexibility after initial training (3 days in-office / 2 days from home)
- Monthly Rostered Day Off (RDO)
- Annual leave loading and superannuation above the standard rate
- You must have the right to work in Australia
- Pre-employment checks include a national police check and two professional references