Customer Service Consultant

EssilorLuxottica

  • Silverwater, NSW
  • Permanent
  • Full-time
  • 1 month ago
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company's milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.As a Optical Customer Service Consultant in our Silverwater location you will learn about the optical industry, optics (such as different eye conditions) and optical dispensing. You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls & emails, and are relied on by our customer for technical advice and product recommendations on different lens solutions.Our ideal candidate will have:
  • Optical Knowledge
  • 2 or more years' experience in customer service, ideally within a call centre environment
  • Excellent interpersonal and communication (both written and verbal) skills
  • Strong computer literacy, including navigating ordering systems and tools
  • High attention to detail
About You:
  • Interest in pursuing a career in the optical industry
  • Highly organised, and able to manage multiple tasks simultaneously
  • Reliable, punctual, proactive and enthusiastic!
If you can see yourself having a great career in the Optical Industry, we'd love to hear from you.To be considered for this opportunity, please click apply and send your cover letter and resume today.As an inclusive, team-first company, our people are at the core of everything we do.We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

EssilorLuxottica